Terms of Service

1. Acceptance of Terms

By accessing or using Queue ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use the Service. Queue is operated by Queue ("we," "us," or "our"), based in Tanza, Cavite, Philippines.

2. Description of Service

Queue is a real-time queue status and reservation platform that connects customers with local businesses including car washes and eateries. The Service allows customers to view queue status, make reservations, and manage bookings. Business owners can manage their establishments, accept reservations, and subscribe to premium features.

3. User Accounts

You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

4. User Roles

The Service supports three user roles: Customer, Owner, and Admin. Each role has different permissions and responsibilities. Misuse of role-specific features may result in account suspension or termination.

5. Reservations

Reservations made through Queue are subject to availability and the policies of the individual establishment. Queue acts as a platform to facilitate reservations and is not responsible for the quality of service provided by establishments. Customers are expected to honor their reservations or cancel within the establishment's cancellation policy timeframe.

6. Payments

Payments for reservation fees are processed through our third-party payment provider, Lemon Squeezy, which acts as the Merchant of Record. All payment transactions are subject to Lemon Squeezy's terms of service. Subscription fees for business owners are billed monthly or annually based on the selected plan. Refunds are handled on a case-by-case basis in accordance with our refund policy.

7. Business Owner Obligations

Business owners are responsible for maintaining accurate establishment information, updating queue status in a timely manner, and honoring confirmed reservations. Providing false or misleading information about your establishment may result in listing removal and account suspension.

8. Prohibited Conduct

Users may not: (a) use the Service for any unlawful purpose; (b) impersonate any person or entity; (c) interfere with or disrupt the Service; (d) attempt to gain unauthorized access to other users' accounts; (e) submit false reviews or ratings; (f) use automated systems to access the Service without permission; or (g) engage in any conduct that restricts or inhibits any other user from using the Service.

9. Intellectual Property

All content, features, and functionality of the Service are owned by Queue and are protected by copyright, trademark, and other intellectual property laws. Users retain ownership of content they submit but grant Queue a non-exclusive license to use, display, and distribute such content in connection with the Service.

10. Limitation of Liability

Queue is provided "as is" without warranties of any kind. We are not liable for any indirect, incidental, special, or consequential damages arising from your use of the Service. Our total liability shall not exceed the amount you paid to Queue in the twelve months preceding the claim.

11. Termination

We reserve the right to suspend or terminate your account at our discretion, with or without notice, for conduct that we determine violates these Terms or is harmful to other users, third parties, or the Service. You may delete your account at any time through your account settings.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Cavite, Philippines.